Frequently Asked Questions
Everything you need to know about your Brahmin experience.
What materials are used in Brahmin products?
Brahmin products are handcrafted from 100% genuine leather, sourced from the finest tanneries around the world. We are renowned for our signature croc-embossed leathers and high-quality hardware.
How do I care for my leather handbag?
To maintain the beauty of your leather, we recommend using a soft, damp cloth for light cleaning. For deeper conditioning, use our specialized Brahmin leather cream and store your bag in the provided dust bag when not in use.
What is your shipping policy?
We offer standard, expedited, and overnight shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on all orders over a specific threshold within the continental U.S.
What is your return and exchange policy?
We accept returns of unused, full-price merchandise within 30 days of purchase. Items must have all original tags attached and be accompanied by the original receipt or packing slip.
Does my Brahmin bag come with a warranty?
Yes, we offer a 12-month limited warranty against manufacturer defects. Please register your handbag on our website to activate your warranty and ensure authentic proof of purchase.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.